Tag "things"

Listening Techniques of Great Customer Support Staff

When it comes to good listening techniques, the first thing you can do is help everyone to understand the point of listening. We listen to get information, to understand that information, to learn new information and to enjoy our interaction with the person. Listening doesn’t have to be hard if you know what to do. Listen between the Lines Oftentimes people who reach out to customer support are already angry.

How Technology Can Help You Build a Stronger Financial Future

Keeping up with the newest technology isn’t always possible. So much is changing so fast in this area. The things software can do for you are amazing, but you need to know about it first. When it comes to finances, you can improve your financial future by using the right software. Accounting Software When you implement the right accounting software for your business, you can automate a lot of the

Embracing Your Most Vocal Customers

If you achieve any measure of success, you will no doubt find yourself with a customer complaint that sets off all your alarm bells, tugs at all the wrong emotions, and causes you to feel defensive. But in reality, you should embrace your vocal customers because they can provide you with so much information. Thank Them When someone sends you a complaint like that, the best thing to do is

How to Choose Which Goals to Focus On

Setting goals for your business is an important part of business planning. In fact, studies have shown that people who write down their goals are much more likely to achieve them. You already know that goals need to be specific, measurable, attainable, realistic, and time-sensitive, also known as “SMART” goals. But, how do you choose which goals to focus on. It all comes down to the fact that if you

Why Middle Aged Women Are So Successful

Middle-aged women are often successful due to having worked so long to get where they are. They’ve been in the trenches, they’ve made all the mistakes, and now they’re reaping the benefits of their struggles. They Know Who They Are Most women by a certain age know who they are and what they like. They know how much or how little they’re willing to compromise or change for anything that

Weeding Out the Wrong Customers

One issue with having a lot of complaining customers is that you probably have accidentally targeted the wrong customer in your marketing and advertising. Therefore, you may need to set up a system that actually helps you weed through potential problem customers so that you can focus on the customers you can truly help. This doesn’t mean those customers are bad people, only that they’re not right for your business

How to Build a Customer Success Team

Having a dedicated team that will help you stay focused on what you do best while your customers are cared for can help boost customer satisfaction and loyalty, as well as increase repeat sales exponentially. But, first you must build the team. Know What You Want Understand what type of people you want to be on your team. While skill does matter, so does personality. Know what type of people

Eight Ways to Surprise and Make Your Customers Happy

In reality, it’s not hard to make customers happy. You know this is true because you are a customer too. You buy things every single day and probably most of the time you’re either satisfied or you don’t even think about it. But, for the most part, customer service seems to have become a thing of the past. You can easily stand out by seeking ways to surprise and make

Ways to Personalize Your Emails to Subscribers

Even though most email readers know that automation is responsible for personalization, they still like it and it still improves conversions. Therefore, any way that you can bring more personalization to your subscribers’ emails is worth looking at. Add Their Name When someone signs up for your list, you have an opportunity to collect information about them. While you want to make it simple to download your freebie, ask for

How to Successfully Network for Women

Networking is an important part of any successful business, and this is especially true if you want to be seen as a leader. The reason is that people respect active people more than they respect people who sit behind their computer. It’s all part of the “know, like, trust” trinity. And, there are a lot of women out there networking successfully. If the idea seems a bit daunting, just follow

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