Tag "problem"

Tips for Delivering a Flawless Message

Delivering your message to an audience through public speaking can be daunting. But, it really doesn’t have to be if you understand that your message is a story that will be helpful to your audience. Consider each of these tips as you get started and you’ll be amazing. Tell a Compelling Story People do not want to be lectured, even if it’s a business event. They want to hear a

Listening Techniques of Great Customer Support Staff

When it comes to good listening techniques, the first thing you can do is help everyone to understand the point of listening. We listen to get information, to understand that information, to learn new information and to enjoy our interaction with the person. Listening doesn’t have to be hard if you know what to do. Listen between the Lines Oftentimes people who reach out to customer support are already angry.

Important Factors When Sending Mass Emails

Sending mass emails is the way you send information to your audience. But, there are some factors you need to consider whenever you want to send out mass emails. You cannot just send them to anyone you want, regardless of how you obtained the email address. To be on the safe side, follow these tips. They Must Have Chosen to Opt In When you use an autoresponder system such as

Boost the Performance of Your Customer Support Team

Customer service teams are on the forefront of the customer experience. They know probably more than you do (if you’re not serving customers directly) about what the customer needs and what they need to serve the customer. So, in addition to these tips, ask your CSAs to help you make their jobs better by incorporating an open door policy or a suggestion box so they can tell you how they’d

Tips for Creating Strong Passwords

Passwords are a problem, not just for website users but also for website owners. You have to trust that your users will create strong passwords and not share them with others, and you have to ensure that the security you create is safe too. The best thing to do is teach everyone to create strong passwords from the start. Write Them Down – First, whenever you create a password you

Understanding Digital Product Shelf Life

If you’ve ever wondered why the disappearing paper books causes some people concern, it’s possible that you may not understand that digital information has a shelf life. It might seem as if digital information is going to be there forever. But, as you save images, books, reports and other information, you have to remember that technology is growing at an astounding rate that will make the technology you’re reading this

The Reasons You Need Strong Passwords and How to Create Them

Hackers cause a lot of problems online, and making it harder for you to remember your password is one result of them. The main reason you need strong passwords is due to hackers. They use software to figure out your password, and then they use the information they get to break into your account to steal your information and even your identity. It’s just not worth it. If you want

How to Reduce People Dependency and Increase System Dependency

As a small business owner you want to build a reliable business that blows away your competition, it’s therefore important to invest in systems and procedures so that you can reduce your dependency on people. This isn’t to say you won’t still hire people; you will. But by investing in systems you can hire fewer people, and with the right systems in place you can often hire other people with

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