Did you know that almost eighty percent of business websites fail to give any meaningful return on investment? The solution most businesses come up with to solve this is to simply order a brand new website that looks pretty, this new website suffers the same fate as the old website in that it never really delivers, what was promised and eventually the cycle begins again and again. The problem is
Some types of security, especially the likes of Norton and McAfee, sometimes give users a false positive. For example, you find a game that you want to play and you you have other friends that play it, but it comes up as “dangerous to download”. Or you run a scan and it says you have viruses that you realize are really programs that you use regularly. What do you do?
Delivering your message to an audience through public speaking can be daunting. But, it really doesn’t have to be if you understand that your message is a story that will be helpful to your audience. Consider each of these tips as you get started and you’ll be amazing. Tell a Compelling Story People do not want to be lectured, even if it’s a business event. They want to hear a
When it comes to good listening techniques, the first thing you can do is help everyone to understand the point of listening. We listen to get information, to understand that information, to learn new information and to enjoy our interaction with the person. Listening doesn’t have to be hard if you know what to do. Listen between the Lines Oftentimes people who reach out to customer support are already angry.
Live chat is a platform that enables your customer service team to send someone a message and talk to them via a chat program (text) on your website, right on the page the customer or visitor happens to be on. You can trigger the chat to be announced if the visitor tries to leave the page, or you can leave it open for anyone to use anytime a chat customer
Sending mass emails is the way you send information to your audience. But, there are some factors you need to consider whenever you want to send out mass emails. You cannot just send them to anyone you want, regardless of how you obtained the email address. To be on the safe side, follow these tips. They Must Have Chosen to Opt In When you use an autoresponder system such as
If I could tell you have to improve your website so that it generated as many leads and sales as you wanted, would you listen to me? Well, let me share with you how I deliver on such promises and then you can see for yourself if your online strategy is working along these lines. The Problem with Web Designers Almost all website designers fail business owners, oh they start
Customer service teams are on the forefront of the customer experience. They know probably more than you do (if you’re not serving customers directly) about what the customer needs and what they need to serve the customer. So, in addition to these tips, ask your CSAs to help you make their jobs better by incorporating an open door policy or a suggestion box so they can tell you how they’d
Passwords are a problem, not just for website users but also for website owners. You have to trust that your users will create strong passwords and not share them with others, and you have to ensure that the security you create is safe too. The best thing to do is teach everyone to create strong passwords from the start. Write Them Down – First, whenever you create a password you
If you’ve ever wondered why the disappearing paper books causes some people concern, it’s possible that you may not understand that digital information has a shelf life. It might seem as if digital information is going to be there forever. But, as you save images, books, reports and other information, you have to remember that technology is growing at an astounding rate that will make the technology you’re reading this