Customer expectations have never been so high and businesses these days have to go a lot further to please their customers than in the past. The experience of each and every customer is important to the point that businesses have to consider the experience of one user over the masses. This is because businesses want each customer to come away with a positive experience that they want to tell others
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Customers today are more educated than ever, they are blind to almost all advertisements and they don’t want to be sold to. They have instant access to an unlimited amount of information using their mobile phones, tablets or computers. If you want to attract new customers and retain the ones you already have, it’s important to think about each customers experience so that you can create a positive experience from
When conducting any type of business, the use of proper etiquette and professionalism are paramount to keeping your customers happy and wanting to come back. Well, the same basic rules apply when it comes to your actions and reactions online. Proper etiquette has been taught to us since childhood. Use your fork, not your fingers. Knock before entering a room. Say please and thank you. So why would it be