Tag "Handle Angry Customers"

How to Handle Angry Customers in a Positive Way

No matter what business you’re in, if you sell something (whether a product or a service), one day you’ll deal with an angry customer. It’s best to plan ahead how you’ll respond, or how you want your customer service representatives to respond. Never Say No Try to rephrase any “no” answers so that you don’t say anything negative. Instead of “no we can’t upgrade for that price” you might say


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