Tag "customer support"

The Difference between Customer Success and Customer Support and How They Work Together

Customer success and customer support aren’t the same thing, but they do work together. Customer success should be thought of as proactive and customer support reactive. Success is planned; support is given after an event. Let’s look at what customer success entails: Proactive Instead of waiting for a problem, customer success defines potential roadblocks in advance in hopes of avoiding problems. Customer Goal Oriented Customer success wants to know what


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