Tag "customer service"

Phrases and Statements That Help Show Empathy

There are a number of different phrases and statements that help demonstrate that you have empathy for your target audience. Empathy is important, because it offers the “human touch” in business dealings and marketing. You don’t have to act like a pushy used car salesman to seal the deal if you master these empathetic words and phrases and use them in face-to-face meetings and in your sales letters online. The

Top Collaboration Tools to Try

There are numerous collaboration tools available today that you can try out to make your workday go smoother. It’s hard to collaborate sometimes without the right tools. Emails get lost, tools can be hard to use, and then missed information can cause headaches and downright serious problems with succeeding. Slack This messaging app makes it possible for groups to work together in a better way than just email. It has

Tips to Reduce Customer Complaints

The best businesses anticipate customer service issues and handles them before they have a chance to grow into bigger problems. Thankfully, with the advent technology, you can find a good way to circumvent problems before they start. Set out to provide the best products and services possible, and remember that technology is here to help you. Use Technology to Stay on Top of Issues Set up your autoresponders to automatically

The Difference between Customer Success and Customer Support and How They Work Together

Customer success and customer support aren’t the same thing, but they do work together. Customer success should be thought of as proactive and customer support reactive. Success is planned; support is given after an event. Let’s look at what customer success entails: Proactive Instead of waiting for a problem, customer success defines potential roadblocks in advance in hopes of avoiding problems. Customer Goal Oriented Customer success wants to know what

Boost the Performance of Your Customer Support Team

Customer service teams are on the forefront of the customer experience. They know probably more than you do (if you’re not serving customers directly) about what the customer needs and what they need to serve the customer. So, in addition to these tips, ask your CSAs to help you make their jobs better by incorporating an open door policy or a suggestion box so they can tell you how they’d

Common Problems Customer Support People Face

Nothing is more important than customer service. If you can make the people you’ve already attracted happy, you’ll have lifetime repeat customers who will probably buy anything that you offer them in the future. But first, you must fix the problems that many customer support people face every single day. Lack of Continuity It’s important for companies to integrate all the ways that a customer communicates with customer service in

Why You Should Outsource More

Imagine working just for a few hours each week. In Timothy Ferris’ book “The Four Hour Work Week” he suggests that you can literally outsource almost every task you dislike doing and end up working four hours a week instead of the forty or sixty most business people do. While you might not want to go as far as that, you may be able to outsource enough things, to give

Getting Started in Social Media

Starting out in social media marketing can be both daunting and exciting. On the one hand you have a fresh start for your business online; a blank page to be filled, and on the other hand, blank pages can cause writer’s block and cause you indecision. It really important to realize that first impressions count just as much online as they do in what we have come to know as

Social Media Customer Service

Social media is a way for businesses to build relationships with their customers, increase brand awareness, market their products and to also provide excellent customer service. Social media is the new word of mouth marketing, in its word of mouth marketing on steroids. When I started networking or word of mouth marketing, it was typically done behind closed doors. Now you can see how your brand gets known via the

Approaching Customer Experience as a Story

One of the best way to think about the customer experience is as a story, this is how your customers experiences it. The story starts with their first contact with your business, whether directly or indirectly. The plot thickens as they learn about your products or services and as they begin interacting with you. The plot takes a major step forward when the customer decides to buy something from you,

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