Tag "customer care"

Is Winning New Customers Losing You Old Customers

Have you ever felt taken advantage of and not appreciated by a business you have been a loyal customer of for many years? Have you ever sat watching the television and noticed one of those commercials offering new customers a huge discount over what you are now paying as a long term customer? Mobile phones and credit card companies are two that instantly spring to mind as being especially guilty

What Is Reverse Showrooming?

We often here from retails about consumers showrooming which is where people visit retails showrooms to view and select products which they will later purchase online often at reduced prices. However reverse showrooming has been going on for a much longer period and is much more popular, this is where people conduct online research to help them select products for purchase later in a bricks and mortar (offline) store. This


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