Having empathy is extremely important skill for a professional sales person to have, it helps them to understand the needs, desires and motivations of prospective customers. Empathy is also referred to as emotional intelligence and is the key to developing successful business relationships. The trouble is many people struggle with empathy, research has shown that because many of us spend too much time on computers, smart phones and watching TV,
Tag "body language"
Smart business owners don’t just create and use random advertisements. Instead, they use a combination of advertising and marketing to gently lead the audience toward not just buying a new product or service, but of living a new lifestyle. By promoting a new lifestyle, you can create a lifelong customer. Using persuasive visual advertising techniques can help. Color Choosing colors for your ads makes a huge difference in the effectiveness
Becoming a better listener can make you a more effective leader in whatever leadership role you’re in. Whether you’re listening to your kids recount their days at school or in a meeting receiving feedback from your employees, it’s important that you listen carefully and become more mindful of what is said between the lines. As a leader, it’s not always easy to know what subordinates are thinking. They seem to
Susan had all the talent, skills, resourcefulness and potential for a promotion. She continued to go unnoticed while many of her colleagues with less contributions were being rewarded handsomely. She needed to find ways she could get noticed at work and onto the fast track to a promotion. First she asked herself these four questions: Am I gradually slipping into more and more obscure roles at work? Have my colleagues
With any group project, there will inevitably be some form of conflict among the team members. As a team leader, you need to be prepared to resolve and minimize these differences when they crop up. Conflict resolution includes the standard approach of what steps you normally take to encourage people to work towards an agreeable solution. And an escalation procedure of the steps you will take when the members can’t
I was at a business presentation last week and the speaker gave a great speech however because he put his hands in his pockets, he gave the impression that he wasn’t all that interested and as a result I quickly lost interest in what he had to say. The gestures you make with your hands sends a lot of messages to those around you, sometimes you accidentally send messages that
Up to 93% of our daily communication is non-verbal, this is why some people have so much trouble communicating effectively with the written word. When writing the reader misses out on so many hints as to what the person means when they cannot see the body language. Conversely, you can also hide a lot of things from the reader when body language isn’t an issue, such as fear or nerves.
According to anthropologist Edward T. Hall, up to 60 percent of all human communication is non-verbal. Think about that for a minute, it’s quite remarkable and understanding this fact will help you learn how you can demonstrate respect to others without ever opening your mouth. This is a tremendous skill to learn because the more you listen and the less you speak, the more people will respect you and perceive
One of the benefits of networking with people face-to-face vs. online is that you can see their reactions and get a “read” on them. At the same time, they can do the same with you. On the plus side, you can convey your interest and genuineness more easily. On the downside, you have to be more aware than ever about your body language and expressions. Here are four of the