Truly effective advertising requires that you make a great connection with your audience. And making a real connection with your audience requires that you know who they are, what they need, and how to provide it.

Conduct Industry Research

Understand how your industry works. It’s imperative to know the norms of different aspects of your industry such as typical conversion rates, who your competition is, and other information like that. The more you know about the industry, the better you can understand what will connect you with your audience more.

Find Out What Customers Think

Use various communication channels to find out exactly what your customers think about your business and offerings. Survey them after each purchase on any issue you want to know more about. This information can be used to improve sales pages, case studies, testimonials and more.

Know Your Products

If you created your products yourself, you likely know a lot about them. But if you outsource, it’s still important to know the products and services, as well as how they benefit your customers. If you know that on page 10 of your information product it answers a question your customer asked, you can better direct them to the right information.

Understand Your Customers’ Buying Cycle

Every industry and customer has a process by which they make buying decisions. The cycle is the same, but how your customers act within that cycle may be different based on industry and the segment you’re targeting. Awareness, consideration, and purchase happen for all customers, but you can affect it by your messaging during each stage of the buying cycle.

Show Proof

One thing to do to help your customers feel “aha” moments is to change your messaging by connecting with them in different ways through each stage of the buying cycle. For example, you can offer a free checklist to get someone on your list, then send them a white paper that shows the different offerings that solve their problems, including yours.

Use Many Forms of Content

Use text content, video content, blog posts, email messages, video, images, infographics and everything you can get your hands on to communicate with your audience. Each audience member may learn and “get” something differently depending upon how the information is communicated.

Set Up Accrued Benefits

The more information you can get from your audience, the better. But, asking for too much information up front can turn people off. Instead, once you have gathered some information about your customer, find ways to get more information via surveys, membership areas, and more.

Improve Personalization

One way to create a real connection with your audience is to get more personal. As you find out more information, segment your audience differently so that you can address those special things about the customer in a new way.

The most important aspect of creating “aha” moments for your customers is that you know who they are, understand your products or services, and send the right messaging at the right time during your customers’ buying cycle.

Creating an Aha Moment for Your Customers
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About Me

I've been designing and marketing websites and businesses for over 24 years and prior to this I worked in sales, marketing and big business for almost 18 years... which makes me not only old, but also highly experienced at this marketing and Internet stuff.  I've won lots of awards and helped thousands of people, and this website is a testament to the information I share freely to help others succeed online.

When I'm not designing websites, doing this online marketing stuff or writing. I love nothing more than getting out on a weekend and scuba diving. I'm a qualified rescue diver and love getting wet in the waters around Perth and Rottenest Island. I also cycle, which must be a sight as I'm not the thinnest of people (lol)... and a paddle on a kayak or a swim helps makes most weeks, perfect. At home I have a marine reef tank, which I just love and on top of that I've an awesome dog, called Ziggy.

What Can I Do For You?

I can work with you to design a website and marketing strategy that actually works. You'll get a website that looks fantastic but also attracts and engages your potential customers, helping generate leads, sales and profits.

What Will It Cost ?

A discussion about your requirements is completely free of charge.

Solutions are tailored to meet your budget and success goals as much as possible, and websites have been delivered costing just a few hundreds dollars a month or for one of payments of a few thousand... it all comes down to our discussions, if you want a website that generates millions of dollars in sales your budget will obviously be bigger, if you're a small business then your goals and costs will be more realistic, at least to start with.

What Should I Do

Click the button below and fill in the form, and I'll reply with a few questions... we can then have a discussion and get to know each other. You'll learn what I can do specifically for your business, gain some free advice and you can then decide if you want to work with me to help grow your business.